Frequently Asked Questions ( FAQ )
About DelCity
DelCity is Mauritius’ largest online office supplies store for business corporates and organisations. From basic office, messroom, cleaning supplies to ink & toners, advertising and printing services, our store exists for meeting the needs of the working people. We offer you convenient shopping and delivery facility for the smooth running of your office.
Trust, honesty and integrity are our principal core values and we make it a rule to follow. We treat both our customers and suppliers with respect and fairness at all times and expect the same in return. Aware of our social responsibility and feeling concern for the environment, at DelCity we have chosen to minimise everyday wastage by the way we work. Read more on Our Corporate Values.
See Job Opportunities at DelOffice or send your Curriculum Vitae at [email protected]
Shop Online
Payment by cheque is accepted on delivery of goods. We do not accept cash payment for security reasons unless prior arrangement has been made. Business customers may apply for credit facilities after registration by sending an official request to [email protected] (or [email protected]).
Order an item which is not available on our web store via our Product Inquiry Form or on [email protected]. We will make our best to satisfy your needs.
Our system will send you an automatic acknowledgement of your order. Once your order is processed, our sales team will communicate with you by phone or e-mail to advise you of the status of your order.
If you have trouble using a product, use our inquiry form. You will find this form in Contact Us.
My Account
You can change your DelCity online account details at anytime. Simply go to My Account, under Accounts Details, click on the edit icon.
Changing your password is easy. You simply need to go to My Account after signing in, click on the Change password icon and enter your new password of not less than 8 characters.
Delivery
Delivery to established Free Delivery Zones
Orders of Rs 2,500 (excluding VAT) or more – Free
Orders less than Rs 2,500 (excluding VAT) – Rs 200 per delivery
Delivery outside established Free Delivery Zones – Rs 500 per delivery
For items classified as Oversize, a special delivery fee may be applied.
We deliver in the main City Areas namely Port Louis, Beau Bassin, Rose Hill, Ebene Cybercity, Quatre Bornes, Vacoas, Phoenix, Curepipe and surroundings. We can also go North up to Goodlands and Grand Bay, East up to Quartier Militaire and West up to Flic en Flac. If you want to know whether we can deliver to your place, contact us at [email protected]
You can pick up your order at our main office located at Le Hochet, Terre Rouge.
P.O Boxes cannot be used as a delivery address for convenience and safety reasons. A street address is required for delivery. DelCity will deliver to the delivery address which you have provided in the registration form.
Call our sales team to see the on-going status of your order or go to Contact Us
Returns
You can return the goods to DelCity within 2 working days of delivery for a full refund after deduction of Handling Fee and Delivery Charges.
You will need to inform us of your intention to return a product in writing, by fax or mail, and provide us with a copy of DelCity VAT Invoice, a copy of DelCity Delivery Order and the reason for returning the product.
We shall arrange to pick up the product at your delivery address. Products should be returned in its original packaging including any instruction manuals and/or information booklets. Custom, worn, damaged or altered items are not returnable.
Cancellation should be made within two working days of delivery. Special orders cannot be cancelled. See Terms & Conditions.
After return of products and fulfillment of cancellation formalities, refund may take from one week to two weeks.
Privacy and Security
To process your order and to avoid you the hassle of re-entering your details every time you shop with us. For providing you after sales service including supplying or delivering products or services you have purchased to better understand your requirements and preferences. We use your info details to send you with offers that are of greater interest or benefit to you.
We commit to take all reasonable steps to store your personal information securely. Only authorised team members have access to our customers’ personal information. Your critical information is encrypted, through the use of SSL technology which is extremely difficult to be intercepted.
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. However, we commit not to share your detailed personal information to third parties for marketing purposes.
We use cookies on our website which simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product but it does not tell us your personal identity unless you are registered with us.
Go to My Account to view your personal information and company details.
Click on Forgot your password? found just below the password field in Register / Sign in to retrieve your password. If you keep on experiencing problems logging in, then please Contact Us for assistance